We take your privacy seriously and this privacy statement explains how we use the personal information we collect from you.
The personal information we collect from you may include your name, contact details, proof of identification and address, information about your property (if you are looking to sell or let your property), information about your requirements and budget (if you are looking for a property to buy or rent) and financial information such as proof of funds.
You may provide us with special category data but we shall not process it unless you have given us consent to do so. We shall in any event treat such data with the utmost care.
We collect personal information from you when you communicate with us in person or by letter, telephone, facsimile, email, text message and our website.
We may also receive personal information relating to you from third parties such as social media, advertising portals and referencing companies.
Depending on your relationship with us, we may process your personal information for the following purposes:
We may share your personal information with the following parties:
As a general rule we will keep financial information and personal information relating to property transactions for a period of 7 years and all other personal information for 4 years. If you have registered to buy or rent a property and we do not hear from you for an extended period of time we may remove your data prior to this.
We may collect information about your interaction with our website but this will be done on an anonymised basis in order to undertake statistical analysis of the way in which visitors use our website.
We may use technology to track the patterns of behaviour of visitors to our website. This may include using a “cookie” (i.e. a small file which is downloaded onto your computer) to enable our website to recognise your computer and see how you use the website. It saves your preferences so as to improve your browsing experience when you next visit our website. It also allows us to provide you with information which is specifically tailored to your interests.
From time to time we may ask you to complete research surveys so we can improve our services. Your response to such surveys is voluntary and confidential and the information you provide will be used for internal planning and development purposes only.
Under the GDPR you have the right to request access to, deletion of or correction of the personal information we hold about you. You can also request that we transfer your personal information to another person. The exercise of these rights is subject to our obligations to comply with all applicable data protection law. If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org or at the address set out above.
If you have any queries about this privacy statement, or any complaints about the way in which we handle your personal information, please contact us at email@example.com or at the address set out above. We will investigate any complaint promptly with a view to resolving the matter without the need for you to take the matter further (for example by contacting the Information Commissioner’s Office).
Any personal information you send to us will be treated in the strictest confidence. However, please be aware that despite the security measures we have in place, no computer system is completely secure and there is always some degree of risk whenever personal information is transferred by electronic means.
Your telephone calls and e-mails to us may be recorded and monitored for quality control purposes. We may also intercept communications made to individual members of staff at Brooks Estate Agents when this is required for business purposes.
This Privacy Statement was last updated May 2018.